Refund policy

At Ezicart, your satisfaction is important to us. Please review the return and refund information below before submitting a request.

Return Window and Eligibility

You have 5 days after receiving your item to request a return.

To be eligible, your item must be unused, in the same condition you received it, with its original tags and packaging. You will also need your receipt or proof of purchase.

Return Request Procedure

To request a return, please contact our support team with your order number and the reason for your request:

Email: ezicart.pk.info@gmail.com
WhatsApp: +92 329 5304556

Return Address

Ezicart
Rehman Pura, Harbans Pura
Lahore, Pakistan

Please request a return before sending your item. If your return is accepted, we will provide instructions on how and where to send your package. Ezicart will pay the return shipping costs.

Items sent back without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us immediately if an item is damaged or defective, or if you receive the wrong item, so we can evaluate the issue and help resolve it.

Non-Returnable Items

The following items cannot be returned: perishable goods, custom or personalized products, personal care goods such as beauty products, hazardous materials, flammable liquids, gases, sale items, and gift cards.

Please contact us if you have questions about whether your item is eligible for return.

Exchanges

The fastest way to receive a different item is to request a return for your existing purchase. Once the return is accepted, you can place a separate order for the replacement.

Refund Processing

We will notify you after receiving and inspecting your return and confirm whether your refund has been approved.

Approved refunds will be processed within 10 business days. Prepaid orders will be refunded to the original payment method. Cash-on-delivery orders will be refunded by bank transfer.

Your bank or payment provider may require additional time to process and display the refund. If more than 15 business days have passed since approval, contact us at ezicart.pk.info@gmail.com.

Delivery Coverage

Ezicart delivers throughout Pakistan only.

Customer Support

For assistance with a return or refund, please contact our support team:

Email: ezicart.pk.info@gmail.com
WhatsApp: +92 329 5304556